Burlington Public Library
  22 Sears Street
  Burlington, MA  01803

Burlington Public Library Survey

Summer 2003

 

1) Age group

under 12
12 - 18
19-65
over 65

2)  Do you have a library card?

Yes  No

3)  If you haven't used the library in the past 6 months, will you please tell us why? (Please check all that apply)  

Hours are inconvenient
Collection needs work
Poor customer service
Frequent another library (please list)
Out of the habit
Other

4)  What could we do to bring you back?


5) For what purpose did you use the library in the last 6 months? (Please check all that apply)

Recreational reading
Information
Study
Children's programs
Adult programs
Library workshop
CD/DVD borrowing
Borrow museum passes
Access to databases
Find community information
Public computers
Wifi
Meetings
Work related activities
Browsing magazines and newspapers
Book sales
Other

6) What items have you or a family member borrowed in the past 6 months? (Please mark all that apply)

Adult fiction
Adult nonfiction
Children's fiction
Children's nonfiction
Video
DVD
Music cd
Audio books
Museum pass

7) Please list any collections that you feel need strengthening.

8) Which electronic devices do you use regularly?

VHS player
DVD player
Audio cassette player
CD player
Game system (Playstation, Xbox, etc)
Personal computer
MP3 player

9) Do you access the library through the internet?

Yes  No


10) If yes to question 9, for what purpose? (Please check all that apply)

Search the catalog
Reserve materials
Check your account
Book a museum pass
View book lists and subject guides
Check the calendar of events
Access the online databases
Find information about library events at the library's website
Access Overdrive to download a book
Communicate with library staff

11) Could our website be more useful to you?  How?

12) How do you learn about library services and events? (Please check all that apply)

In the library
Newspaper
Library web site
BCAT (cable TV)
Friends quarterly newsletter
Other

13) What else could the library do to better publicize our events and services?



14) What do you find most valuable at the Burlington Public Library?



15) What would you like to see changed/improved at the library?



16) Additional comments?


Name (optional)

 

 

 

Cara Thissell.
Copyright © 2003 [Burlington Public Library]. All rights reserved.
Revised: 05/15/07