Burlington Public Library
22 Sears Street
Burlington, MA 01803
Burlington Public Library Survey
Summer 2003
1) Age group
under 12
12 - 18
19-65
over 65
2) Do you have a library card?
Yes
No
3) If you haven't used the library
in the past 6 months, will you please tell us why? (Please check
all that apply)
Hours are
inconvenient
Collection needs work
Poor customer
service
Frequent another
library (please list)
Out of the habit
Other
4) What could we do to bring you back?
5) For what purpose did you use the library in the last 6 months? (Please
check all that apply)
Recreational
reading
Information
Study
Children's programs
Adult programs
Library workshop
CD/DVD borrowing
Borrow museum
passes
Access to
databases
Find community
information
Public computers
Wifi
Meetings
Work related
activities
Browsing magazines
and newspapers
Book sales
Other
6) What items have you or
a family member borrowed in the past 6 months? (Please mark all that apply)
Adult fiction
Adult nonfiction
Children's fiction
Children's
nonfiction
Video
DVD
Music cd
Audio books
Museum pass
7) Please list any collections that you
feel need strengthening.
8) Which electronic devices do you use
regularly?
VHS player
DVD player
Audio
cassette player
CD player
Game system (Playstation,
Xbox, etc)
Personal computer
MP3 player
9)
Do you access the library
through the internet?
Yes
No
10) If yes to question 9,
for what purpose? (Please
check all that apply)
Search the catalog
Reserve materials
Check your account
Book a museum pass
View book
lists and subject guides
Check the
calendar of events
Access the
online databases
Find
information about library events at the library's website
Access Overdrive to
download a book
Communicate with library staff
11) Could our website be more useful to
you? How?
12) How do you learn about library
services and events? (Please check all that apply)
In the library
Newspaper
Library web site
BCAT (cable TV)
Friends quarterly
newsletter
Other
13) What else could the library do to better publicize our events and services?
14) What do you find most valuable at the Burlington Public Library?
15) What would you like to see changed/improved at the library?