Disability Resources

The Burlington Public Library is completely wheelchair accessible, with elevator access to both floors, automatic doors at the entrance and exit of the building and reserved handicapped parking. If you are unable to come into the library due to a disability or other condition, we also offer a Home Delivery service to bring books and other library materials to you. Please talk to a librarian for more information.

  1. Immediate Response
  2. Local Resources
  3. Online Resources
  4. Library Books

24/7 Immediate Response Contact Numbers

Disability & Disaster Hotline

  • Call/Text: 1-800-626-4959
  • The Disability & Disaster Hotline provides information, referrals, guidance, technical assistance and resources to people with disabilities, families, allies, and organizations assisting disaster impacted individuals with disabilities and others seeking assistance with immediate and urgent disaster-related needs. The Disaster Hotline is always available for intake calls, 24 hours a day, 7 days a week, 365 days a year. The hotline staff is led by experts on the many issues affecting people with disabilities in disasters and strategies for meeting those immediate needs. The team will respond to your call as soon as possible, often immediately, and responds to all callers within 24 hours. The hotline staff can provide accessible and multilingual information to callers, including via videophone for Deaf callers, upon request to hotline@disasterstrategies.org.


National Mental Health Hotline

  • Call 1-866-903-3787
  • The Mental Health Hotline can help during a mental health crisis. A mental health crisis might involve emotional distress, disconnection from reality, an inability to function, or overwhelming feelings of anxiety or panic. Examples include situations like severe mood swings, going off psychiatric medications, substance use, or eating disorders. If there is doubt about whether the situation is safe, call 911. If the situation is ongoing but not an immediate threat, it’s time to talk to someone about getting help. More information about this service at https://mentalhealthhotline.org/.


Disabled Persons Protection Commission Hotline

  • Call 1-800-426-9009
  • The Disabled Persons Protection Commission (DPPC) operates a 24-hour Hotline to which citizens of the Commonwealth can report incidents of suspected abuse involving adults with disabilities by dialing 1-800-426-9009. Deaf and Hard of Hearing callers, please use Video Relay Services (VRS) or MARelay (711) to contact DPPC hotline. A written report is also required within 48 hours of the oral report. A written report of deaths must be forwarded to DPPC within 24 hours of the death. The DPPC Hotline and the Intake/Oversight Unit staff who operate it are a vital part of the DPPC’s efforts to protect adults with disabilities, who are dependent upon others, from abuse and neglect. More about this service at https://www.mass.gov/info-details/how-to-file-a-report-of-abuse-or-neglect.


Alzheimer's & Dementia Helpline

  • Call 1-800-272-3900
  • The Alzheimer’s Association Helpline is a free service provided by the Alzheimer's Association offering support for people living with dementia, caregivers, families and the public. Connect with a live person who can provide information, local resources, crisis assistance and emotional support. Contact the Helpline any time, any day of the year. Help is available in your preferred language through our bilingual staff or interpreter service, which accommodates more than 200 languages. All conversations are confidential. More information about the helpline and the Alzheimer's Association is available at https://www.alz.org/help-support/resources/helpline.

Updated 7/22/2025